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Minto Furnished Suites, Toronto - Ottawa
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Comment Card

Tell Us How We Are Doing!
Comment Card - Getting Started please answer all questions, where applicable

Building: Suite:
Name:  
Check-in date:  
About You

Is this your first stay with Minto Furnished Suites? Yes No
Have you ever stayed at another furnished suites provider? Yes No
If yes, how do we rate against our competitors? Excellent Fair      Poor
Would you consider staying with Minto Furnished Suites again? Yes No
If no, please explain.
Would you recommend Minto Furnished Suites? Yes No
What is the reason for your stay? Business
Leisure		 Relocation
  Other:
About Us

Please indicate your agreement or disagreement with the following statements:
1=Strongly agree
2=Agree
3=Disagree
4=Strongly disagree

1
2
3
4
 n/a
  
My reservation was processed quickly and correctly.
The reservation staff were knowledgeable and always happy to help.
The reservation staff made me feel valued and welcome.
My requests upon check in were all taken care of.
Maintenance requests are taken care of in a timely manner.
The guest service staff are knowledgeable and always happy to help.
The guest service staff make me feel valued and welcomed.
The concierge / front desk staff are warm and welcoming.
My key package is helpful and easy to understand.
My billing is clear and concise.
My suite is cleaned to my liking.
The housekeeping staff are pleasant and take care of any special requests.
Please comment on what, if anything, we could improve upon. Please be specific.
Is there any employee who has made
your stay more pleasurable? If so, who?		  
About Your Suite

Overall, how would you rate your first impression of the following:
  
 
Excellent
Good
Average
Poor
Furnishings
Appliances
Flooring
What do you feel we could do to improve the appearance? Please be specific.
Overall, how would you rate the comfort of the following:
  
 
Excellent
Good
Average
Poor
A/C and heating
Furnishing
What can we we do to make your suite more comfortable? Please be specific.
Overall, how would you rate the following supplies and services (if applicable)?
  
 
Excellent
Good
Average
Poor
Cable Service
Internet Service
Phone Service
Housewares
Small Appliances
Large Appliances
Is there anything that we can do or add to make your stay more pleasurable? Please be specific.
About Your Building

Overall, how would you rate the appearance and cleanliness of the following:
  
 
Excellent
Good
Average
Poor
Outside of the building
Common areas / hallways
Overall how would you rate the building on the following:
 
Excellent
Good
Average
Poor
n/a  
Location
Safety / Security
Peacefulness
Media Room
Party Room
Health Facility
Exercise Equipment
Pool
How could we improve our amenities? Please be specific.
Final Thoughts
Please think of one word that would best describe your first impression of Minto:
Other than location, what is your biggest consideration when booking a suite?
Is there anything we can do to make your stay more enjoyable?
Thank you
We appreciate your taking the time to complete this survey. If you have any additional comments, please use the space provided below.
In accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), you acknowledge that providing personal information to Minto Furnished Suites is considered consent to the collection, use and disclosure for the stated purposes, and may be shared with related Minto Furnished Suites companies and third-party providers. If you wish to withdraw consent for one or more purposes, uncheck the box above.


If you would like to discuss your comments please contact:
George Van Noten, General Manager,
613-232-2200 x4000
gvannoten@minto.com

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